Cabify integrates what3words for a smoother and more reliable customer journey

Cabify, the largest e-hailing service in Spanish and Portuguese-speaking markets, experiences the frustrations and inefficiencies that come with inaccurate addressing on a daily basis.

The problem? When entering a regular street address into a digital map, a pin is usually dropped somewhere in the middle of a building or postcode. This makes it tricky for drivers to find the right drop-off points for passengers, adding to journey time and subtracting from customers’ experience.

To offer e-hailing passengers a better experience, Cabify has adopted what3words.

Cabify’s customers can now enter 3 word addresses to share precise drop-off locations with drivers. This will make the e-hailing experience smoother and more convenient, eliminating the time passengers need to spend directing drivers to exact destinations – be that a specific entrance, street corner or park gate.

And as drivers are given more precise drop-off locations, more efficient route planning will follow.

what3words now works in 26 languages, meaning that Cabify’s passengers don’t need to speak Spanish or Portuguese to enter a precise destination. Instead, they can convert a 3 word address from their own language to the local language, or vice versa, using the what3words app.

Find out more about improving the customer experience with what3words

what3words powers

Find out how to use what3words in your business:

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