Technical Support Engineer - 1st/2nd Level

2022-07-22T13:43:31Z

London United Kingdom

Closed

what3words is revolutionising the way the world talks about location. Street addresses aren’t accurate enough to specify specific entrances, and they don’t exist for parks, rural areas and many parts of the world. This causes frustration, inefficiencies and can be dangerous

That’s why we created what3words.

We have divided the globe into a grid of 3m x 3m squares, and given each one a unique combination of three words: a what3words address. It’s an easy way to find and share precise locations.

what3words is being used in 193 countries, and our monthly active users continue to grow at an impressive pace. Our tech is used by thousands of emergency services, delivery companies, eCommerce businesses, ride-hailing apps and NGOs, and is integrated into the navigation systems of millions of cars around the world.


The Role

We are looking for an ambitious 2nd Line support - ready to kickstart their career as a key part of our operations and technical support team.

We’re looking for a candidate with good attention to detail as well as the ability to multi-task, as conflicting priorities arise.

You’ll be reporting to the I.T Manager, providing a range of technical support functions for the team. If you enjoy (and are good at) setting up computers and phones, and dealing with connectivity, software and hardware problems for friends and family then this could be the ideal role for you.

We always give more responsibilities to talented individuals as soon as we can: we’d expect the right person to see this as an opportunity to learn quickly and gain wide-ranging experience with a view to rapid professional development.


Key Responsibilities:

  • Providing technical support for the team, including acquiring, setting up and configuring hardware and software.
  • We use a variety of different OS e.g. Windows 10, macOS and Linux. You must be able to troubleshoot and be comfortable using all of these platforms.
  • Ensuring the office technical infrastructure (printers, routers, meeting room a/v etc.) is functioning well, and preventing/anticipating/fixing any problems.
  • Using the company asset management software to log all devices within the company to ensure we have a clear idea whether equipment is available, or if we need to go and purchase more to keep up with the demand.
  • Administering the internal network, as the company grows we will need to introduce VLANs and add more security to it.
  • Identify which SaaS needs to be introduced/removed depending on the company needs.
  • Administering and configuring platforms such as Google Apps, Salesforce, Microsoft Office, Dropbox, Slack etc.
  • Responding to the more technical customer support enquiries by email and identifying (and escalating as necessary) any feedback that indicates bigger opportunities or problems.
  • Providing support (e.g. for testing/documentation/systems administration) as required for the engineering and product teams.
  • Working with InfoSec Manager as required.

Requirements

This role is based five days per week in our office in Paddington, west London.

You will have:

  • A keen interest in modern technology.
  • Have commercial experience working in an office environment already.
  • Willing to learn anything and excel in areas you are not so comfortable in.
  • Some experience, personal and/or professional, of “sorting stuff out” (computers, phones, software).
  • Go above and beyond to make sure everyone is able to work to the best of their ability without having “Technical Difficulties” slow them down.
  • A sharp mind with the academic or work history to prove it.
  • Able to build/replace parts in desktops used in the company.
  • Exceptional written and verbal communications with the ability of capturing complex concepts and conveying them in simple, meaningful language.
  • Impeccable attention to detail.
  • A “can-do” attitude; able to work at pace and turn your hand to new things.


Extra Credit if you:

  • Have experience configuring networks.
  • Experience using Linux.
  • Experience using SaaS onboarding, MDM & automation.
  • Have an existing interest in GIS/Mapping.
  • Have completed certifications for I.T related courses.


Equality, diversity and inclusion at what3words

Our mission is to help everyone talk about everywhere, and we believe diverse perspectives make for a better company and better products too. We strongly encourage applications from underrepresented groups and are committed to equality and inclusivity in our hiring processes and company culture.

Benefits

We offer the following benefits to all permanent employees of what3words:

- Competitive salary

- Flexible working

- 6 week remote working (work from anywhere) policy

- 25 days holiday: plus the option to buy more

- Share options

- Pension

- Private health and dental insurance

- Annual health assessments

- Life insurance

- Wellbeing Days

- Yulife perks and rewards

- Generous parental leave policies

- Family friendly policies

- Employee Assistance Programme (EAP)

- Season ticket loans

- Cycle to work scheme

- Birthday vouchers

- Weekly lunch & learn sessions

- Office perks; free breakfast, snacks & regular team lunches

- Sports and hobbies clubs

- Dog friendly office