All you need to know about using what3words with DHL eCommerce UK

Retail partners can now collect precise what3words addresses from customers and automatically pass them on to DHL eCommerce UK.

Why does DHL eCommerce UK use what3words for deliveries?

Street addresses aren’t precise

A quarter of people in the UK say their address doesn’t direct people and deliveries exactly to their front door.

A simple solution

what3words has divided the world into 3 metre squares and given each square a unique address made of 3 words.

More accurate deliveries

what3words addresses make it easy to communicate exact locations like a specific delivery entrance.

Survey results based on research conducted by OnePoll to 2,000 adults in the UK aged 18+ (2022)

How do DHL eCommerce UK’s retail partners use what3words?


Address collection

Retailers get precise what3words addresses from customers at checkout.


Location conversion

The what3words addresses are automatically passed on to DHL eCommerce UK.


Delivery fulfilment

Couriers deliver parcels to that exact front door, entrance or delivery bay.

Next steps for retailers

Add a what3words address field to your checkout page using our dedicated platform plugins and API documentation.

Contact us to get started