Retail partners can now collect precise what3words addresses from customers and automatically pass them on to DHL eCommerce UK.
A quarter of people in the UK say their address doesn’t direct people and deliveries exactly to their front door.
what3words has divided the world into 3 metre squares and given each square a unique address made of 3 words.
what3words addresses make it easy to communicate exact locations like a specific delivery entrance.
Survey results based on research conducted by OnePoll to 2,000 adults in the UK aged 18+ (2022)
Address collection
Retailers get precise what3words addresses from customers at checkout.
Location conversion
The what3words addresses are automatically passed on to DHL eCommerce UK.
Delivery fulfilment
Couriers deliver parcels to that exact front door, entrance or delivery bay.
Webinar: Unlock seamless deliveries with what3words
Hear from experts at DHL eCommerce UK how accurate delivery locations can:
what3words is the easiest way to describe any precise location. It has divided the world into 3m squares and given each one a unique identifier made from three words.
what3words can be used via the
free mobile app
and the online map at
what3words.com
. There’s also an API that developers can use to integrate what3words into their own apps and platforms.
Some examples of how people use what3words are: telling friends exactly where to meet, easily entering a precise destination into a ride-hailing app, and giving their precise location over the phone to emergency services.
Businesses in travel, mobility and logistics, as well as some emergency response teams, use what3words to operate more efficiently and provide a better service.
You can find handy step-by-step instructions on how to use the what3words app here:
https://what3words.com/how-to-use-the-what3words-app
We’re happy to help, but if you’d like to get started with the what3words API, check out our API documentation .
With a what3words address, customers can specify an exact entrance, drop-off point, or any 3 metre location for their deliveries. It’s much more precise than a street address which identifies an entire building, helps couriers know exactly where to go, and makes deliveries more reliable.
Find out more about using what3words for deliveries and e-commerce here .
A what3words address works for ground level, just like a street address. Simply give the what3words address for the building entrance, then add the floor and flat or office information. For example, what3words HQ is at ///filled.count.soap on the third floor, Studio 301.
DHL eCommerce UK has integrated what3words into its delivery platforms which means retailers can relay what3words addresses collected from customers. These what3words addresses will be passed onto DHL eCommerce UK through their integrated solution and will be used for accurate delivery to your customers. For integration advice, please speak to your DHL Account Manager or complete the form above .
We can help tell your customers about what3words and drive its use on your page: check out our Communications Hub to get started.
Many logistics providers and retailers around the world accept what3words addresses: check out the full list .