Find out how councils are using what3words in their day-to-day operations to pinpoint the location of fly-tipping, potholes and much more.

Essex County Council

Essex County Council has adopted what3words as a powerful tool to enhance public reporting. By integrating what3words, residents can now provide highly accurate location information when reporting incidents.

‘We have integrated what3words into our public reporting tool, allowing residents to provide accurate location information for issues such as potholes or on public rights of way where an internet connection is not always available in a rural area.’

~ Will Young, Innovation & Efficiency Manager

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Worcestershire County Council

Worcestershire County Council is using what3words to enhance its Emergency Planning and Highway Emergency response capabilities. This ensures that all relevant parties have an exact incident location, which is crucial in emergency situations where time is of the essence.

‘We use what3words for Emergency Planning and Highway Emergency situations to accurately identify and communicate incident locations with other council teams and external agencies.’

~ Mark Smith, GIS Programme Manager

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Cumbria County Council

Cumbria County Council is utilising what3words to minimise the time and resources required to locate potholes, enabling the council to respond quickly and efficiently to maintenance requests.

‘Residents can use what3words to communicate pothole locations so that our Highways Teams can focus on the repairs in a streamlined manner.’

~ Cumbria County Council on Times & Star

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East Northamptonshire Council

East Northamptonshire Council is encouraging its residents to use what3words to report fly-tipping and other incidents where the location is hard to describe. As more residents use the what3words app in their report, the council hopes to improve their response time and take action.

‘Our waste team works tirelessly to ensure that fly-tipping is dealt with swiftly and quickly across the district, but can’t do so without the help of residents. By encouraging everyone to start using the what3words app, we hope we’ll be able to locate and deal with fly-tipping much quicker.

~ Cllr Steven North, Leader of East Northamptonshire Council

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Warwickshire County Council

Warwickshire Road Safety Partnership has partnered with what3words to decrease the time it takes emergency services to find the location of the caller.

‘When responding to incidents, the emergency services can sometimes spend critical time and resources working to locate people in need of help. While this does not generally stop help arriving, for some patients, what3words could be the difference between life and death.’

~ Cllr Wallace Redford, Warwickshire County Council Portfolio Holder for Transport and Planning

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Swansea County Council

Swansea County Council has added what3words to its online platform for reporting potholes. By accepting what3words addresses, residents can now report potholes and provide highly accurate location information in a more user-friendly manner. The council can then quickly dispatch maintenance crews to the precise location to fix the issue.

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